Australia's home for formal baby footwear at wholesale prices!

LEAD TIMES

At Sweet Pea Soles, we continuously strive to keep all of our products in stock.  However, if we do sell out of a particular item, approximate wait times for back-ordered items may be up to 3-4 weeks.

PAYMENT

Sweet Pea Soles accepts payments made by credit/debit card on our website at checkout. 

SHIPPING

Sweet Pea Soles ships Australia-wide.  All packages are tracked and shipped via Australian Post from Adelaide, South Australia.  Signature is required upon delivery. 


A flat-rate shipping fee of $20.00 is applied to all online orders at checkout.  This price includes all packaging materials, shipping costs, and tracking and signature upon delivery fees.  


If your business is based in Adelaide, you may select "In-Person Pickup" at checkout to avoid shipping charges.  Our pickup address will then be provided to you via email when your order is ready for pickup. 

RECOMMENDED RETAIL PRICE (RRP)

The Recommended Retail Price (RRP) is a price Sweet Pea Soles suggests that a retailer charge for our products.  You may always adjust the RRP to best suit your business needs.  

PRICE REVIEW

Our wholesale prices are reviewed twice a year on 1 January and 1 July.  A price review does not necessarily mean our prices will increase - in fact, we hope they don't!  The cost of most of our products is based on USD, therefore reviews are critical to ensure we can stay in business.  

MANUFACTURERS

The products sold by Sweet Pea Soles are manufactured by several international wholesalers.  We receive the products from the manufacturer’s distribution centre.  Once received, the products will be shipped directly to your store from Adelaide, South Australia. 


Occasionally, a manufacturer will discontinue a product or run out of a particular size without informing us as a wholesaler.  If this is to occur after you have ordered, you will be contacted within 48-hours and your money returned to your account via bank transfer within 48-hours of receiving your bank details.  

SIZING

Shoes

International manufacturers use their own shoe sizes.  Sweet Pea Soles has converted the international sizes into our own.  Please disregard the size printed on the insole of your shoes and follow our sizing guidelines in the chart below.


Not every style comes in every size!  Please make sure to read the ‘Shoe Details’ in the description box next to the image of each style prior to ordering.  


Typically, the baby shoes sold at Sweet Pea Soles will not fit a brand-new baby, with the exception of our newborn shoes (see part numbers SPS-GS0006 & SPS-BS0001). 


If measuring a child's foot by hand, Sweet Pea Soles recommends adding at least 0.5 cm to the child’s foot measurement in order to select the correct insole length. 


Hosiery

All of our hosiery sizes are by age (e.g. ‘Size 0-12 months’). 

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PUBLIC & PRODUCTS LIABILITY INSURANCE

As a retailer of Sweet Pea Soles, we require that your business have a minimum of $10,000,000.00 Public and Products Liability Insurance.  A certificate of currency may be required by Sweet Pea Soles

SPECIAL ORDERS

There may be an occasion in which a customer is after a particular style, size, or colour that you do not stock.  We are always happy to accommodate you and your customers by placing a special order for a particular style or colour that you may not have. 


Please note that it will take approximately 3-4 weeks from the date we place the special order for the product to arrive at Sweet Pea Soles store in Adelaide.  We will then ship the special order to you.  Shipping times may vary depending on location.

ORDER DISPUTES

Sweet Pea Soles inspects every item in your order before they are posted.  In the unlikely event, that a problem arises with your order, please notify us within seven business days


Single Defective Product

If a problem with a particular item is overlooked and you receive one defective product you must notify Sweet Pea Soles within seven business days and clearly describe the defects – photos are helpful. 


You will be entitled to a full refund on the cost of one defective item and you will not be required to post the item back to us.  The entitled money will be returned to your account via bank transfer within 48-hours of receiving your bank details.  


Incorrect Order

If the items received are not what was ordered, contact Sweet Pea Soles within seven business days.  If the error was on our end, Sweet Pea Soles will correct the problem as quickly as possible at our expense. 


Defective Order

Refunds are rare and only considered if multiple items you have purchased are defective.  In the extremely unlikely event that multiple defective items are received, contact Sweet Pea Soles within seven business days and clearly describe the defects – photos are helpful. 


The defective items must be posted back to Sweet Pea Soles in Adelaide, South Australia, at your expensive before a refund will be considered.  Once the returned order has been received, Sweet Pea Soles will inspect the items and investigate the problem.  Sweet Pea Soles will contact you within 48-hours of receiving the defective products with a decision. 


Upon determining the cause of the defects, Sweet Pea Soles will, at their discretion, either:

  • Refund your money including the cost of return shipping; or
  • Contact you to discuss the issue further


If a refund is deemed appropriate, Sweet Pea Soles will refund your money via bank transfer within 48-hours of receiving your bank details.  


Please note the following:  

  • Sweet Pea Soles does NOT exchange items. Please select items carefully!
  • Sweet Pea Soles will NOT offer a refund for a ‘change of mind.’
  • Sweet Pea Soles does NOT offer refunds because of incorrect size selection.
  • If a problem with an order occurs, Sweet Pea Soles must be contacted about the issue within seven business days. 
  • All refunds are reviewed on a case-by-case basis. 

MATERIALS

Most of Sweet Pea Soles shoes are made using either cotton fabric, polyurethane (PU) leather, or 100% genuine leather.  PU leather is made from polyurethane and leather. 


To accommodate developing feet, all of our baby and toddler shoe’s soles are fully flexible. 

'SWEET PEA SOLES BY DESIGN' COLLECTION

The shoes in our stunning signature range, ‘Sweet Pea Soles by Design,’ have been designed and hand embellished by Sweet Pea Soles in Adelaide.  Embellishments may include high-quality rhinestones, pearls, beading, lace, satin ribbon, or gold- or silver-plated crosses.

DIAMANTE SHOES

Each loose crystal on our diamanté shoes is added by hand, taking over four hours to create each pair.  The stones found on our diamante shoes are either flat-back glass crystals, or rhinestones set in silver coloured prongs.  Our diamanté shoes are NOT made with plastic stones.


These shoes are also considered a 'novelty item' and are not meant for prolonged wearing.  If handled roughly or dropped, the crystals may come off.  Kindly inform your customers that if their child crawls or walks in the shoes, doing so may cause damage. 


All diamanté shoes come packaged in a firm container.  To keep the shoes protected, please store the diamanté shoes in the box they came in.  


These shoes come with a 'Care Instructions' card.  

PACKAGING

Sweet Pea Soles products will arrive to your business in clear plastic bags with a part number and size sticker attached.  


All diamanté shoes come packaged in a firm container.  To keep the shoes protected, please store and sell the diamanté shoes in the box they came in.    

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PRODUCT COLOURS

Colour imaging online may not always be accurate.  Therefore, we try our very best to accurately describe our product colours using the five colours in the image to the right.  If you have any questions regarding the colour of our products, please don't hesitate to ask.  


Even better, order a sample of the product (or visit our Showroom) prior to ordering in bulk.  

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SATISFACTION GUARANTEE

Customer satisfaction is a top priority at Sweet Pea Soles.  We want you and your customers to love our products as much as we do.


If you are not in the Adelaide area and need help selecting a product, we are happy to send additional photos so you may purchase our products confidently.  We are always happy to assist. 


If you have a question or concern regarding one of our products, please reach out.  In addition to regular business hours, we are available after hours and on weekends. 

SAFETY

Although Sweet Pea Soles and our manufacturers use powerful adhesives or stitching to attach embellishments, small parts could pose as a choking hazard to children.  Just as a shirt with buttons or snaps, although unlikely, with enough force the embellishments could be pulled off the shoes. 


To inform your customers and reduce risk, a safety warning card is included in the packaging of all of our products.  Please ensure that your customers receive this card.   

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CARE INSTRUCTION CARDS

All diamanté shoes come with a 'Care Instruction' card.  


Please ensure that your customers receive this card when they purchase a pair of our diamanté shoes.  

EMBELLISHMENT OPTIONS

As a retailer, you may request Sweet Pea Soles to add the following embellishments to a particular style of shoes in our collection for an additional fee.  This is a great option if you have a customer that wants custom-made shoes to match their child's formal attire. 


You will always be sent a proof image of the design prior to invoicing.  For more information regarding embellishment options, please contact us. 


NOTE:  We do not sell our embellishments.  

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